Returns & Refunds
We accept returns on items that arrive damaged or do not meet your needs. We deal with these cases differently.
If you receive a damaged item please contact us right away. We will ask that you either return the item, we provide shipping label at TRWW expense, or keep the item and we will send a refund or replacement. Buyers choice.
An Item You Dont Like:
If you just dont like an item and want to return it, we accept returns for a 100% refund of the purchase, excluding shipping, if the return is made within 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items must be returned brand new. Used items will NOT be refunded. BUYER PAYS SHIPPING & REFUND IS NOT GIVEN UNTIL ITEM IS RECEIVED AT OUR FACILITY.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Items that doesnt work with your device:
On occasion TRWW will offer a product that works with some models and not others. In this case we may offer a full return/refund, including shipping. These cases are decided on a case by case basis and are at the sole discretion of TRWW
Items not delivered:
On occasion a package gets lost in the mail. If an item is not delivered we will replace it, or offer a full refund. Our policy is that we will not offer a replacement or refund until 15 days from the first posted postal scan in tracking, or the date the label was printed if no tracking is available. If an item is refunded or replaced for the buyer, in this situation, it is the buyers responsibility to either return or re-purchase the original item if it is ultimately delivered.
Due to the delicate nature of glass, TRWW only warrants that it arrives unbroken and that it works properly. If requesting a refund or exchange for glass please contact us within 24hrs of receiving your item.
Please Contact Us:
Our goal is 100% customer satisfaction. If you have an issue please contact us right away. We pride ourselves on our outstanding customer service and in many cases we can come to a solution that makes everyone happy.